Refund policy

The Collector's Arcade LLP

Final Sale Policy

All sales made on The Collector's Arcade LLP website are final. By completing a purchase, you acknowledge and agree that no returns or refunds will be provided except in the limited circumstances outlined below.

Eligible Refunds or Replacements

Refunds or replacements are considered only if:

  • An incorrect item was shipped, or

  • An item was damaged prior to dispatch

Requests must be submitted within 48 hours of delivery completion to contact@thecollectorsarcade.com together with:

  • Order number

  • Clear, unedited photos of the item and original packaging

Failure to provide sufficient evidence may result in rejection of the request.

Strictly Non-Refundable & Non-Returnable Items

The following are non-returnable and non-refundable under all circumstances:

  • Sealed products (including booster packs, booster boxes, and mystery packs)

  • Mystery packs of any kind once opened

  • Orders returned due to buyer’s remorse or change of mind

  • Orders with an incorrect or incomplete address provided by the customer

  • Items damaged during transit by the delivery service

  • Lost parcels after shipment confirmation

Card Condition Disclaimer

Trading card condition assessment is subjective. We take reasonable care to describe card conditions accurately; however, minor differences in opinion, centering, surface marks, or edge wear are not considered defects and do not qualify for refunds or returns.

Shipping Issues & Courier Responsibility

Once an order has been handed over to the delivery service:

  • The Collector's Arcade LLP is not responsible for loss, delays, or damage caused by the courier

  • No refunds or replacements will be issued for courier-related issues

Customers must pursue claims directly with the delivery service.

Approved Returns & Shipping Costs

If a return is approved:

  • Return shipping costs are borne by the customer

  • Items must be unused, unopened (where applicable), and returned in original condition

We reserve the right to refuse any return that does not meet these conditions.

Payment Disputes & Chargebacks

By placing an order, you agree not to initiate payment disputes or chargebacks without first contacting us to attempt resolution.

Unwarranted chargebacks or disputes that contradict this policy may result in:

  • Immediate refusal of future orders

  • Submission of evidence (including delivery confirmation and policy acceptance) to payment processors